Courtyard by Marriott San Francisco Fisherman's Wharf

My wife and i loved our stay here. To start off the location is amazing. We were so close to pier 39 super quick walk from the hotel. The walk to Ghirardelli square was beautiful and so close. The outside of the hotel is clean but i can’t say the same for some of the surrounding businesses. All of the employees were very kind and helpful. I had a very good and helpful conversation with Harris working valet. He was very nice to talk to even helped with naming some good local places that i hadn’t seen on travel websites. My wife was always talking about the cleanliness of the hotel room, and how she hadn’t felt as comfortable as she did here at any other hotel. Overall we loved our stay and plan to come back in following years to come.

*This is an edit to my initial "one-star-review" regarding my check-in experience* Horrible and impolite behaviour by Donnie during check in. I would highly encourage the management to train this person how to talk to their guests. After the check in, I posted my review and the next morning I received a reply from the owner. The reply was as follows: "Dear Guest, Thank you for your feedback and for staying at our hotel. We apologize for the unfavourable interaction you had with one of our associates during check-in. Thank you again for bringing this to our attention, and we will address this appropriately. It was a pleasure having you as our guest, and we hope you will revisit when you are back in the area. Sincerely, Julia Castano General Manager" We were checked in for the next four days at the hotel under my name. So, if the General Manager would have checked, they would find me at the hotel itself, instead of just assuming that we have already checked out. Note the reply -- "It was a pleasure having you as our guest". Having said that, our stay at the hotel was pleasant for the next four days. All staff, including Donnie, were extremely professional and helpful. The location of the hotel is great. Being a photographer myself, I loved the fact that it was located very close to the fisherman's wharf. There are some great food options around. We were not renting a car, so I am unable to comment on the parking at the hotel. We also did not try their breakfast option. But we were notified that breakfast was available for an extra charge. The rooms were clean and decently spacious. Overall, at the end of the four days stay I am impressed with the hotel. That is why I felt that I should edit my initial review. Maybe the person who interacted with us at the check in was under some stress at that moment, and it was just an one off incident.

Ty so much to Dennis! Sorry had to update the review! I had a customer to pick up at the time I was writing the review. =\ But, I really wanted to add that Dennis at the front desk was really awesome! He gave great vibes! Also I needed to pee so bad, and I just dropped off a customer here hoping the front desk would let me use the restroom! He was very humble when I asked Dennis and at around 4am, it was such a relief that I was able to use the restroom comfortably. Thank you Dennis! Keep up the Great Job!💯😊💕

There were a lot of good things about this hotel, but one massive deal breaker. There was a contact lens sitting right on top of one of the pillows in our room! Disgusting!!! They sent someone up to do a "thorough cleaning," but they didn't even take that pillow out of the room or replace it. So I don't think they cleaned up much. Things like this make you doubt everything else they do. "Cleaning" the room and offering me points are not compensation enough. I will not stay there again.